This program is not available for credit.
Audience: Agent and Customer Service Training
The comprehensive Associate in Insurance Account Management (AIAM) professional designation is the only non-technical customer service account designation approved by IIABA's Best Practices Council.
The on-demand (NO CE) web based curriculum is geared toward helping account representatives and managers obtain the needed skills to provide the best service possible to clients. This leads to improved customer satisfaction, which increases account retention
This classroom format has been created to provide a streamlined approach to earning your AIAM designation after successfully completing all 13 classes followed by the successful completion (at least 70%) of the testing provided at the end of all the classes.
Rusty Deaton's work experience includes 24 years as owner and principal of Deaton Insurance Agency, a multi-line property and casualty agency, which he founded in 1985. Rusty's focus in the agency is now on public entity insurance. Rusty was a partner in Edmond, Deaton, and Stephens Insurance Agency from 1991 to 2002, a leading commercial insurance provider in the Texas Panhandle.
In addition to his insurance pursuits, Rusty has been a director of First National Bank of Paducah since 1987, and President of First Paducah Bancshares of Texas since 1997. He graduated from Texas A&M University in 1984 and received his CIC designation in 1998.
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Availability | Module Title | Course Type | Duration | Course Details | |||||||||||||||||||||||||||||||||||||||||||||
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At the time of purchase |
AIAM–110: Understanding Insurance Consumer Needs - The Communication Jungle - NO CE
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Video On Demand | 1 Hour 55 Minutes | More info » | |||||||||||||||||||||||||||||||||||||||||||||
At the time of purchase |
AIAM 210-Mastering Time - NO CE
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Video On Demand | 50 Minutes | More info » | |||||||||||||||||||||||||||||||||||||||||||||
At the time of purchase |
AIAM–220: Organizational Workflow - NO CE
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Video On Demand | 1 Hour 54 Minutes | More info » | |||||||||||||||||||||||||||||||||||||||||||||
At the time of purchase |
AIAM 320 - Professional Relationships in the Insurance Agency - NO CE
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Video On Demand | 42 Minutes | More info » | |||||||||||||||||||||||||||||||||||||||||||||
At the time of purchase |
AIAM 410- How Not to Get in Trouble with Your Mouth - NO CE
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Video On Demand | 50 Minutes | More info » | |||||||||||||||||||||||||||||||||||||||||||||
At the time of purchase |
AIAM–420: The Write Stuff: - NO CE
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Video On Demand | 1 Hour 53 Minutes | More info » | |||||||||||||||||||||||||||||||||||||||||||||
At the time of purchase |
AIAM - 510 How Ordinary People Get What They Want From Government - NO CE
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Video On Demand | 36 Minutes | More info » | |||||||||||||||||||||||||||||||||||||||||||||
At the time of purchase |
AIAM–520: Leadership is Everyone’s Job - NO CE
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Video On Demand | 54 Minutes | More info » | |||||||||||||||||||||||||||||||||||||||||||||
At the time of purchase |
AIAM 610 - Ethics for Consumer Protection - NO CE
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Video On Demand | 51 Minutes | More info » | |||||||||||||||||||||||||||||||||||||||||||||
At the time of purchase |
AIAM–620: Changing Attitudes/Creating Opportunities - NO CE
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Video On Demand | 1 Hour 52 Minutes | More info » | |||||||||||||||||||||||||||||||||||||||||||||
At the time of purchase |
Customer Service - Part 1 - NO CE
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Video On Demand | 1 Hour 47 Minutes | More info » | |||||||||||||||||||||||||||||||||||||||||||||
At the time of purchase |
Customer Service - Part 2 - NO CE
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Video On Demand | 1 Hour 41 Minutes | More info » | |||||||||||||||||||||||||||||||||||||||||||||
At the time of purchase |
Negotiating Conflicts - NO CE
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Video On Demand | 1 Hour 19 Minutes | More info » | |||||||||||||||||||||||||||||||||||||||||||||
Total Virtual Classroom CE Credits Information |